Wednesday, December 19, 2018
How To: Repair Microsoft RMS
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There are many reasons why RMS may need to be repaired, and depending on what exactly is causing the underlying problems, different approached may be used.  Here are the different methods to repair Microsoft RMS.

NOTE: These methods will also work for RMS Headquarters and RMS Headquarters Client, just substitute the name where appropriate.

Method 1: In-place Repair

  1. Open the Programs and Features control panel (Add or Remove Programs in Windows XP).  You can access this function by going to Start -> Control Panel -> Programs and Features.
  2. Find and select Microsoft Dynamics RMS Store Operations from the list.
    a.) If this is Windows XP, click the Click here for support information. link, then press the Repair button
    b.) if this is Windows Vista or Windows 7, right-click and then click Repair.
  3. The repair process will begin.
    NOTE: You may be prompted for your install disks or installation files at this time.
  4. When the repair is finished the wizard will close.

Method 2: From Disk Repair

  1. Run Setup.exe from your Microsoft RMS disks or install files.
  2. The Store Operations - Installation Wizard will run, press the Next button.
  3. Ensure the Repair option is selected, press the Next button.
  4. Press the Install button, the repair process will begin.
  5. When prompted with the Installation Complete window, press Finish.

Method 3: Complete Uninstall/Reinstall

  1. Open Store Operations Administrator. (Start -> All Programs -> Microsoft Dynamics RMS -> Store Operations Administrator)
  2. Go to Help -> About Store Operations Administrator..., note the current Version number so you can reinstall the same version.
  3. Open the Programs and Features control panel (Add or Remove Programs in Windows XP).  You can access this function by going to Start -> Control Panel -> Programs and Features.
  4. Find and select Microsoft Dynamics RMS Store Operations from the list.
  5. a.) If this is Windows XP, click the Remove button
  6. b.) if this is Windows Vista or Windows 7, right-click and then click Uninstall.
  7. When prompted if you wish to remove the program, press Yes.
  8. The Store Operations - Installation Wizard will run and remove the program.
  9. Install Microsoft Dynamics RMS.  To view these steps Click Here.
  10. Apply any required updated to get you to the version number recorded in step 2.
Microsoft Dynamics Retail Management System

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